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Where People Lead and Tech Empowers

Shaping the Future with People at The Center

At TeKnowledge, we drive progress every day by  empowering enterprises and governments to  overcome the challenges of complex technologies. But behind every solution we deliver is a team of 6,000 experts—problem solvers, innovators and strategists—who make it happen.

We take pride in turning challenges into clarity, making technology practical, impactful and accessible for our customers. While we can’t introduce every expert who drives TeKnowledge forward, we can introduce you to the leaders who shape our mission.

Meet Our Leadership Team

Our leadership team brings years of cross-industry experience, deep industry knowledge and a forward-thinking approach, enabling a nuanced understanding of diverse business landscapes. Their expertise is not static; it evolves continuously to align with the latest innovations, needs and challenges in the industry. 

Aileen Allkins

President and CEO

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Nidal Abu-ltaif

Chief Revenue and Transformation Officer

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Tom Freeman

Chief Financial Officer

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Nicole Heracleous

Chief People Officer

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Steve Heffron

SVP Tech Managed Services and President North America Sales

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Joanna Christodoulou

Head of Legal

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Dina El Banna

Chief Marketing Officer

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Mahmood Lockhat

Chief Technology Officer

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Global & Regional Leaders

Beyond our core leadership team, our global and regional leaders drive progress across diverse markets, ensuring TeKnowledge remains a trusted partner worldwide.

Anna Crowley

Chief Human Resources Office

Steve Heffron

Global Managed Services

Anna Crowley

Chief Human Resources Office

Anna Crowley

Chief Human Resources Office

Anna Crowley

Chief Human Resources Office

Anna Crowley

Chief Human Resources Office

Anna Crowley

Chief Human Resources Office

Anna Crowley

Chief Human Resources Office

Anna Crowley

Chief Human Resources Office

Steve Heffron

Global Managed Services

Join Us & Be Part of the Future

We’re always looking for people who are passionate about driving progress. If you’re looking for a career where expertise is valued, collaboration drives success, and innovation is powered by people, you’re in the right place.

Shape the Future with Us
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Aileen Allkins

President and CEO

Career Highlights

  • Microsoft: Led a global team of 25,000, enhancing customer service.
  • HP: Drove customer experience strategies and operational improvements.

Impact & Leadership Approach

  • Aligns strategic vision with core values.
  • Guides the company in digital transformation.
  • Ensures TeKnowledge is a trusted partner for businesses and governments.
  • Drives innovation and growth, contributing significantly to the digital landscape.
  • Committed to innovation, customer satisfaction, and operational excellence.

Aileen Allkins

President and CEO

Career Highlights

  • Microsoft: Led a global team of 25,000, enhancing customer service.
  • HP: Drove customer experience strategies and operational improvements.

Impact & Leadership Approach

  • Aligns strategic vision with core values.
  • Guides the company in digital transformation.
  • Ensures TeKnowledge is a trusted partner for businesses and governments.
  • Drives innovation and growth, contributing significantly to the digital landscape.
  • Committed to innovation, customer satisfaction, and operational excellence.

Nidal Abu-ltaif

Chief Revenue and Transformation Officer

Career Highlights

  • Avaya, NCR and AT&T: A renowned ICT and business leader who has more than three decades of success in transforming businesses.
  • Enabled substantial portfolio growth and building strategic partnerships.
  • Successfully led go-to-market strategies.

Impact & Leadership Approach

  • Champions customer-centric, agile leadership to drive innovation, digital transformation, and operational efficiency.
  • Delivers transformation and growth goals by fostering borderless execution.
  • Cultivates high-performing teams and establishes new business units to support market expansion.
  • Strong advocate for diversity, inclusion, and talent development in global markets.

Nidal Abu-ltaif

Chief Revenue and Transformation Officer

Career Highlights

  • Avaya, NCR and AT&T: A renowned ICT and business leader who has more than three decades of success in transforming businesses.
  • Enabled substantial portfolio growth and building strategic partnerships.
  • Successfully led go-to-market strategies.

Impact & Leadership Approach

  • Champions customer-centric, agile leadership to drive innovation, digital transformation, and operational efficiency.
  • Delivers transformation and growth goals by fostering borderless execution.
  • Cultivates high-performing teams and establishes new business units to support market expansion.
  • Strong advocate for diversity, inclusion, and talent development in global markets.

Tom Freeman

Chief Financial Officer

Career Highlights

  • Extensive background in chartered accountancy and financial.
  • Leadership Previous roles at Getronics and Capital & Counties Properties PLC.
  • Focused on financial transformation, business insights, and international operations.

Impact & Leadership Approach

  • Guides TeKnowledge through complex financial landscapes in the tech industry
Influences the company’s financial direction and strategic growth.
  • Supports innovation and growth in digital services.
  • Strengthens financial operations, positioning TeKnowledge as a leader in digital transformation.

Tom Freeman

Chief Financial Officer

Career Highlights

  • Extensive background in chartered accountancy and financial.
  • Leadership Previous roles at Getronics and Capital & Counties Properties PLC.
  • Focused on financial transformation, business insights, and international operations.

Impact & Leadership Approach

  • Guides TeKnowledge through complex financial landscapes in the tech industry
Influences the company’s financial direction and strategic growth.
  • Supports innovation and growth in digital services.
  • Strengthens financial operations, positioning TeKnowledge as a leader in digital transformation.

Nicole Heracleous

Chief People Officer

Career Highlights

  • Over 19 years of experience across professional services and people transformation, with a strong foundation in finance and executive coaching.
  • Currently serves as Chief of Staff at YNV Group (in addition to her role as Chief People Officer for Teknowledge), where she partners with the executive team to drive strategic alignment, leadership effectiveness, and organizational performance across a global portfolio of companies.
  • Held senior roles at PwC, where she specialized in talent acquisition, leadership development, HR and cultural transformation.
  • Chartered Accountant (ICAEW) and accredited Executive Coach (EMCC), with a proven track record in building people-first strategies that scale with business growth.

Impact & Leadership Approach

  • Strategic People Leadership: Combines operational insight with a deep understanding of human capital to design and implement people strategies that drive innovation and performance.

  • Culture and Capability Builder: Leads initiatives that shape inclusive, agile, and high-performing cultures, empowering teams to thrive in fast-paced, tech-driven environments.

  • Executive Partnership: Known for her ability to align leadership teams, foster cross-functional collaboration, and deliver measurable impact across complex, global organizations.

Nicole Heracleous

Chief People Officer

Career Highlights

  • Over 19 years of experience across professional services and people transformation, with a strong foundation in finance and executive coaching.
  • Currently serves as Chief of Staff at YNV Group (in addition to her role as Chief People Officer for Teknowledge), where she partners with the executive team to drive strategic alignment, leadership effectiveness, and organizational performance across a global portfolio of companies.
  • Held senior roles at PwC, where she specialized in talent acquisition, leadership development, HR and cultural transformation.
  • Chartered Accountant (ICAEW) and accredited Executive Coach (EMCC), with a proven track record in building people-first strategies that scale with business growth.

Impact & Leadership Approach

  • Strategic People Leadership: Combines operational insight with a deep understanding of human capital to design and implement people strategies that drive innovation and performance.

  • Culture and Capability Builder: Leads initiatives that shape inclusive, agile, and high-performing cultures, empowering teams to thrive in fast-paced, tech-driven environments.

  • Executive Partnership: Known for her ability to align leadership teams, foster cross-functional collaboration, and deliver measurable impact across complex, global organizations.

Steve Heffron

SVP Tech Managed Services and President North America Sales
 

Career Highlights

  • Microsoft, CA Technologies (Broadcom), Convergys Corporation: Proven leader with nearly 30 years’ experience optimizing and transforming delivery operations to drive memorable experiences for customers.
  • Extensive background in IT services and enterprise customer support driving innovation and quality in digital transformation.
  • Experience in successfully scaling global operations in emerging markets.

Impact & Leadership Approach

  • Catalyst for change and challenges the status quo to keep organizations at the forefront of cutting-edge technologies and best practices.
  • Creates an environment of agility which anticipates and responds quickly as business needs evolve.
  • Passion for innovation and instilling a culture which constantly reimagines how to create value for customers and raise the bar of excellence.
  • Prioritizes the importance of investing in people and continuously developing new skills.

Steve Heffron

SVP Tech Managed Services and President North America Sales

Career Highlights

  • Microsoft, CA Technologies (Broadcom), Convergys Corporation: Proven leader with nearly 30 years’ experience optimizing and transforming delivery operations to drive memorable experiences for customers.
  • Extensive background in IT services and enterprise customer support driving innovation and quality in digital transformation.
  • Experience in successfully scaling global operations in emerging markets.”

Impact & Leadership Approach

  • Catalyst for change and challenges the status quo to keep organizations at the forefront of cutting-edge technologies and best practices.
  • Creates an environment of agility which anticipates and responds quickly as business needs evolve.
  • Passion for innovation and instilling a culture which constantly reimagines how to create value for customers and raise the bar of excellence.
  • Prioritizes the importance of investing in people and continuously developing new skills.

Joanna Christodoulou

Head of Legal

Career Highlights

  • Over 13 years of international legal experience across the technology, telecom, and professional services sectors, including previous roles as Senior Legal Counsel at a global telecom provider and Head of Legal in fast-paced, high-growth environments.
  • Extensive expertise in commercial law, corporate structuring, employment law, litigation, and regulatory advisory, with a strong focus on supporting business strategy through pragmatic legal solutions.
  • Proven track record managing large-scale, cross-border transactions and restructuring projects, including bank-funded initiatives and negotiations with enterprise clients and public sector entities.
  • Currently leading the legal function of a global technology company, overseeing contract negotiations, compliance, legal operations, and the management of the company’s intellectual property portfolio.

Impact & Leadership Approach

  • Business-First & Risk-Smart Legal Leadership – Combines legal precision with commercial insight to deliver agile, solution-oriented advice that enables business growth while mitigating risk.
  • Strategic Legal Partner Across Jurisdictions – Experienced in navigating complex legal frameworks across multiple geographies and coordinating with global teams to ensure compliance, consistency, and speed to execution.
  • Inclusive & Empowering Leader – Manages diverse legal teams with a focus on collaboration, mentoring, and alignment with organizational objectives, enabling team members to thrive and drive impact.
  • Trusted Advisor to the Business – Builds credibility through responsiveness, clarity, and strategic input on critical matters such as restructuring, refinancing, major contracting, and corporate governance.

Joanna Christodoulou

Head of Legal

Career Highlights

  • Over 13 years of international legal experience across the technology, telecom, and professional services sectors, including previous roles as Senior Legal Counsel at a global telecom provider and Head of Legal in fast-paced, high-growth environments.
  • Extensive expertise in commercial law, corporate structuring, employment law, litigation, and regulatory advisory, with a strong focus on supporting business strategy through pragmatic legal solutions.
  • Proven track record managing large-scale, cross-border transactions and restructuring projects, including bank-funded initiatives and negotiations with enterprise clients and public sector entities.
  • Currently leading the legal function of a global technology company, overseeing contract negotiations, compliance, legal operations, and the management of the company’s intellectual property portfolio.

Impact & Leadership Approach

  • Business-First & Risk-Smart Legal Leadership – Combines legal precision with commercial insight to deliver agile, solution-oriented advice that enables business growth while mitigating risk.
  • Strategic Legal Partner Across Jurisdictions – Experienced in navigating complex legal frameworks across multiple geographies and coordinating with global teams to ensure compliance, consistency, and speed to execution.
  • Inclusive & Empowering Leader – Manages diverse legal teams with a focus on collaboration, mentoring, and alignment with organizational objectives, enabling team members to thrive and drive impact.
  • Trusted Advisor to the Business – Builds credibility through responsiveness, clarity, and strategic input on critical matters such as restructuring, refinancing, major contracting, and corporate governance.

Dina El Banna

Chief Marketing Officer

Career Highlights

  • Strategic Leadership: Proven track record in leading and executing successful go-to-market strategies with 15+ years of experience in B2B Tech.
  • Revenue Growth: Consistently driven revenue growth and business expansion through innovative marketing and sales initiatives.
  • Customer Focus: Built strong customer relationships and fostered a customer-centric culture.

Impact & Leadership Approach

  • Results-Driven: Consistently delivered significant results, such as achieving high conversion rates for base monitization programs and a double digit increase in subscription based funnel.
  • Product Launch Expert: Successfully launched several SaaS products and solutions, driving adoption and market penetration through effective marketing, sales & services strategies.
  • Strengthens financial operations, positioning TeKnowledge as a leader in digital transformation.
  • Strategic Thinker: Possesses a strong ability to develop and execute effective GTM strategies, adapting to evolving market dynamics and leveraging innovative approaches

Dina El Banna

Chief Marketing Officer

Career Highlights

  • Strategic Leadership: Proven track record in leading and executing successful go-to-market strategies with 15+ years of experience in B2B Tech.
  • Revenue Growth: Consistently driven revenue growth and business expansion through innovative marketing and sales initiatives.
  • Customer Focus: Built strong customer relationships and fostered a customer-centric culture.

Impact & Leadership Approach

  • Results-Driven: Consistently delivered significant results, such as achieving high conversion rates for base monitization programs and a double digit increase in subscription based funnel.
  • Product Launch Expert: Successfully launched several SaaS products and solutions, driving adoption and market penetration through effective marketing, sales & services strategies.
  • Strengthens financial operations, positioning TeKnowledge as a leader in digital transformation.
  • Strategic Thinker: Possesses a strong ability to develop and execute effective GTM strategies, adapting to evolving market dynamics and leveraging innovative approaches

Mahmood Lockhat

Chief Technology Officer

Career Highlights

  • Former Global CTO at BT (CX & Digital Workplace) and Global Vertical Director at Avaya.
  • Over 20 years of experience leading international ICT, CX, and digital transformations.

Impact & Leadership Approach

  • Innovation-focused, driving AI-powered transformations for operational efficiency and customer experience.
  • Trusted adviser to C-level executives, aligning technology with business strategies.
  • Expert in customer-centric transformation, leveraging AI for commercial success.
  • Proven leader in building high-performing, diverse teams, fostering innovation and collaboration.

Mahmood Lockhat

Chief Technology Officer

Career Highlights

  • Former Global CTO at BT (CX & Digital Workplace) and Global Vertical Director at Avaya.
  • Over 20 years of experience leading international ICT, CX, and digital transformations.

Impact & Leadership Approach

  • Innovation-focused, driving AI-powered transformations for operational efficiency and customer experience.
  • Trusted adviser to C-level executives, aligning technology with business strategies.
  • Expert in customer-centric transformation, leveraging AI for commercial success.
  • Proven leader in building high-performing, diverse teams, fostering innovation and collaboration.
Services

AI First Customer Experience

Microsoft Copilot Program

Digital Skilling

Cybersecurity

Advisory & Professional Services

Managed Services

AI First Customer Experience

Microsoft Copilot Programs

Digital Skilling Programs

Cybersecurity Services

Advisory & Professional Services

Tech Managed Services

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