Elev8 has named Ms Aileen Allkins as Chief Customer Officer. Ms Allkins joins the Elev8 team today and will help extend the reach of Elev8 by supporting their work with governments, global tech leaders, and enterprises to develop and execute at-scale digital skilling programs.
As an accomplished customer-focused executive, Ms Allkins has spent her career transforming the customer service and support experience of some of the world’s best-known technology companies. From 2016 to 2020 she was the Corporate Vice President of Global Customer Service and Support at Microsoft, leading worldwide training and upskilling programs for 25,000 support professionals as the company launched new market offerings that required on-going technical support.
Prior to joining Microsoft in 2016, she led worldwide technical support for Hewlett Packard Enterprise’s (HPE) software business and was responsible for consolidating the customer support experience following several acquisitions. Since then, Ms Allkins has been providing consulting services to a number of companies through the consultancy business she established in 2020.
Elev8 is the leading digital skilling partner for enterprises and governments around the world. It is part of YNV Group, a multinational holding company with brands in a growing number of sectors including technology, education and real estate. Group Founder, Yaniv Natan, commented, “Enterprises and governments are competing on a global stage for scarce digital skills. Elev8 aims to address skills shortages by working with these organizations to support talent development and employability programs through at-scale upskilling and reskilling initiatives. Aileen brings a wealth of experience as we look to grow this business.”
Maria Balbas, President of Elev8, added, “With Aileen’s appointment we will accelerate our ambition to positively impact the employability programs of governments around the world, and support enterprises with their digital skills agenda.”
“I’ve spent my working life focusing on the impact people can make with the right skills and what makes them such a valuable asset to organizations,” said Ms Allkins. “Working with the executive team at Elev8, I am looking forward to driving major skilling initiatives that have tangible outcomes. Not only equipping people with the digital skills to enhance their career prospects, but also ensuring they are immediately employable by the companies or governments we co-design these skills initiatives alongside.”
Ms Allkins will continue her role as Senior Advisor with the Boston Consulting Group and as Non-Executive Director at ABBYY and will be relocating to Cyprus to be closer to the YNV Head Office, where she will assume the responsibilities Executive Director at YNV Group, Chief Customer Officer for Tek Experts and CEO for Wize Solutions.
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